Our Staff

Matthew Matters
(Managing Director)

Matthew, 31 y o, who the brain child of Eureka Taxis Western Victoria. Matthew brings a wealth of both managerial and business experience to Eureka Taxis with over 12 years of experience and knowledge across a multiple business industries.

Matthew has completed a masters in Information Technology with the specialty in Cyber Security and Network Engineering at the then Ballarat University (now Federation Uni)

Before starting Eureka Taxis, Matthew used to Work for Department Education and Telstra.

Matthew handles the back-end server systems, taxi fitouts and technical support for our vehicles as well as all regulatory government compliance.

Matthew owns two other successful business (an internet service provider and a radio station network) which keeps him on his toes.

Matthew loves a tackling any challenges and trying something new, challenging the rule that it’s never impossible and making the Impossible possible.

Vivienne Wilson
(Operations Director)

Vivienne, 57 y o, brings to the company a wealth of knowledge and experience having completed Diploma of Mental Health, Certificate of Drug and Alcohol. Vivienne also comes with 19 years of working in the Mental Health Field and having worked at Langi Kal Kal Prison (Pre-Release Program).

My passion is to ensure people who have been identified as “vulnerable” are educated what is available to them. To ensure they are informed / educated to ensure they do not become the victim / or be taken advantage of their safety and wellbeing.

Vivienne enjoys challenges and tries to identify gaps and see how we can implement within the Taxi Industry. This what has led me to joining Eureka Taxis Ballarat as a business partner to try and make people at ease, whilst travelling with Eureka Taxis.

Excellent

Eureka Taxis Ballarat

4.8

Based on 376 reviews

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Paul Dempsey

Vivienne had to do 3 trips in one day for me due to medical reasons. She helped me out greatly and was on time each time. Even with one of them being short notice. Highly recommend.

Carmel Mcconnell

I am very happy with the service the out the year.Big👍 up to Damien who has picked me up most Wednesday nights.Couldn’t ask for a friendlier driver.Happy Christmas and New Year to everyone at Eureka Taxis see u again on the 29 th January 2025 at 9.45 p.m

Rebekah Kelly

Excellent service and trip yet again, thank you Damien.

Response from the owner: Hi Rebekah, Thanks for your review, I have passed your review to Jeff (the driver)

Janet Bicknell

Driver friendly , knew the location of my destination. I have only been in Ballarat a few days and he was helpful re my questions regarding various locations

Maria Knowles

Excellent. Jay, driver very pleasant & careful driver. Will & have only used Eureka taxis & always been good.

Kay Macaulay

Jen Ballarat

Vivian very prompt & got us to our destination in plenty of time

Courtney Joyce

Very punctual and very friendly driver. Got me to my destination in a timely manner. Will catch this service again.

Paul Hamilton

Ebony from Eureka Taxis ( Ballarat ) was extremely helpful with the trip.As it turned out Ebony was a little late with picking us up as a consequence Ebony made up for this by not charging us for our trip with, we were extremely grateful for not only Ebony’s ownership of the matter but to make up for it in the manner that she did was outstanding.Ebony, was extremely caring, much appreciated.We have caught a taxi 3 times now with Ebony & I cannot think of a driver I would want to book a taxi with other than Ebony.In this day and age Ebony is an extreme rarity.We hope that Eureka Taxi service realises how valuable an employee we see Ebony as customer.RegardsPaul Hamilton & Jay McMasters

Response from the owner: Afternoon Paul, I have passed this onto Ebony and she says with pleasure anytime. Thanks for traveling with Eureka Taxis

Laura McKenzie

Extremely happy with Eureka Taxi Service. The friendly service is miles above others.

Kylie Wilkinson

Great taxi service.Friendly, polite and efficient.Will use them regularly.

Gwyn Owen

Prompt and efficient service, polite and helpful driver(Jeff). Recommend Eureka Taxis. Always a pleasure to use this service.

Response from the owner: Hi Gwyn, Thanks for your review i have passed it onto the drivers. Regards Matt

P Gapper

Taxi service in Ballarat is wonderful Damien was polite helpful and interesting to talk too have used your Maxi cabs with a friend who I come to stay with those drivers are great too especially when the client is in a wheel chair😊

Vivien Whitefield

Recently needed the maxi taxi to take my 102 year old father to a number of appointments. The driver Jeff arranged pick up and return trips around Dads needs. Everything went quite smoothly. Thankyou so much for making a difficult time easier for us.

Susan Benson

Damien was great .On time and was very pleasant Appreciated him lifting our suitcases in boot.Will use Eureka again next trip.

Response from the owner: Afternoon Susan, I have passed this onto Damo and he says no problems anytime, anywhere!. Thanks for traveling with Eureka Taxis

Noor Lee

The driver was a very respectful person and her time management was very excellent. She was also very generous about sharing information concerning taxi driver profession which is very rewarding and giving excellent customer service to passengers. Eureka Taxis Ballarat the best highly recommend 😊

Response from the owner: Hi, We are happy to hear our Drivers are being respectful and provide a pleasant trip to our customers. We believe our customers should have a pleasant and safe journey; each and every time. Look forward to you traveling with us again. – Regards Vivienne

Samantha Gourley

Damien is a safe and friendly driver always a pleasure to travel with him feeling safe especially late at night he helps calm travellers

Response from the owner: Afternoon Samantha, I have passed this onto Damo and he says “no probelmo”. Thanks for traveling with Eureka Taxis

Colin Buckland

Excellent service very efficient,clean taxi.Very polite driver.

Jamie Love

Sadly over charged after confirming price upon booking a taxi. Both collections from each location were 30 minutes past confirmed booking times however all sorted by a very understanding operations manager who took ownership of performance and applied a discount.

Response from the owner: Hi Jamie,Thanks for the chat on the phone right now. I apologize for your frustration. I will be addressing it internally with my staff to ensure that this does not happen again. As mentioned on the phone the wrong tariff was used by my staff when quoting / making your booking. You asked for 6 people which is a maxi tariff and the price that was quoted from my staff was for 4 passengers which is a totally different tariff. In relation to being late i can only apologise and hope that next time is a better experience. If you would like to reach out to us any further please send us an email using admin@etwv.com.au Thanks M.B

Allan Roach

Arrived exactly on time, taxi was clean, driver was friendly and knew the town well. Highly recommend this service.

Aleigha Bradley

REECE CARTER

Vivienne to the rescue. Had to urgently return a car key, Vivienne arrived in 6 minutes and was off to return my key ontime. Thank you for the prompt, professional and trustworthy service 👍

Kevin Muller

Excellent service, a great service, phone charger’s not working,? taxi driver very helpful OK,Regards Kevin.

Bradley Beasley

Awesome 👌

Lidija Markovic

Awesome person driving. Great pick up and wait and drop off back to my home. Very nice taxi driver 👌.

Dee Keillor

The driver was on time and very friendly, will definitely book again, happy customer 😊

Luke Kirk

Friendly and reliable driver.

Ilana Reisman

Jeff was amazing. Nothing was too much trouble for him.

Cherie Cleland

Despite an early call and ride, the driver was very helpful and friendly.

Jasmine McFadyen

You are my lifesavers

EBE Oliver

Absolutely superb, Ebonee is amazing, prompt, helpful and friendly, coulldn’t ask for better service 🙂 highly recommended to all.

Zeila Hoare

Had a couple of delays but the company didn’t charge on the last one. I have found the staff very friendly and helpful, I will use this taxi service again

Vicki Scott

Beautiful woman drivers felt extremely safe and the taxi fair was great. Will only use these woman drivers highly recommend.

Keith Andrews

Good communication from the team, driver arrived on time, car was clean and the driver was friendly.

Mandy Moloney

Felt like a personalised service for a pre booked trip.

Helen Morningstar

Love the fe.aledrivers

Michelle Henderson

Angela Tabone

Always great setvice

Nicole Healey

Great service, nice to talk to a human on the phone when booking rather than automated and driver was great

Troy Wilks

I didn’t get my drivers name but he was great! Picked me up from the station on Saturday morning, vehicle smelt beautiful, great conversation, he is a gentleman. I was lucky enough to get him again from my motel back to the station. Well done mate, thank you.Troy

Leanne Gibson

Jeff picked me up in a mini bus. Jeff is usually is my driver. He’s courteous, and definately knows the streets of Ballarat. Eureka taxis Ballarat. The all Aussie taxi company!!! I feel safe with this cab service. Thankyou.