NDIS

Eureka Taxis Ballarat : Services - NDIS

We do the driving, but as a Eureka Taxis Ballarat passenger, or for anyone requiring extra care, you’re in safe hands with our professional drivers and modern vehicle fleet.

Every day, Eureka Taxis Ballarat assists passengers with disability get to and from their life commitments, safely and reliably with our modern vehicle fleet.

We have built trust within the community for the past two years, treating passengers with dignity and respect by assisting them to live out a normal and proactive life, which makes Eureka Taxis the perfect NDIS transport partner for your next trip for all NDIS participants.

As an NDIS transport provider for more than two years, we have a specialised team of experts ready to assist you with your transport needs and offering you the extra care you need.

We understand that having the ability to use safe and reliable transport is key to maintaining your independence so you can continue to live a fulfilling life.

This may mean travelling to work, school or study, or it might mean transport to appointments or social events, no matter what the occasion – Eureka Taxis Ballarat has you covered.

By choosing Eureka Taxis Ballarat, you can use your NDIS transport funding and take control of your travel. Our fleet of vehicles includes taxis and wheelchair accessible vehicles to get you to and from where you need to go in a vehicle suited to your individual needs.

Additionally, unlike others, our call centre is manned by real & local people all day – every day, 365 days a year.

Need More Information?

Am I eligible for a Eureka Taxis NDIS Account?

You will generally be able to access funding through the NDIS for transport support if you are unable to use public transport without substantial difficulty due to your disability. You can refer to your individual NDIS plan to see if you have transport funding available.

For more information about the NDIS and transport funding click here

https://www.ndis.gov.au/participants/creating-your-plan/plan-budget-and-rules/transport-funding

How does a Eureka Taxis NDIS account work?

Our dedicated NDIS support team understands that having the ability to use safe and reliable transport is important in maintaining independence. For many this may mean travelling to work, school or study, or it might mean transport to appointments or social events.

To be able to book transport please call 1300 18 33 60 and provide your account number or mobile phone number. Alternatively you can book online at https://book.eurekataxis.com.au or via our smart phone apps.

How can I get started?

To get started with a NDIS Account with Eureka Taxis please follow the following link

Can you cater for all abilities?

Yes!

Every one of our drivers are extensively trained to undertake work from any situation. Our NDIS co-coordinators leave very detailed instructions on all NDIS account(s) for driver(s) to see.

M40 & NDIS

M40 / Multi Purpose Taxi Program (MPTP) cards can not be used in conjunction with NDIS funding as per section 9 of the MPTP Terms and conditions. Any driver using M40 / MPTP cards with any other government subsidized payments should be reported to CPV via email mptp@cpv.vic.gov.au

How Eureka Taxis works within the NDIS

Eureka Taxis NDIS Accounts are available for anyone with a Self or Planned managed transport allowance from the NDIS.

It takes around 7-14 business days for us to complete the setup of your account, draw up and lodge your service agreement as well as get you setup within our system once we have received your signed service agreement.

We will invoice your plan weekly, within 14 days of any trip with a 7 day payment term (unless otherwise negotiated).

For further information please use the obtain more information form above or email ndis@etwv.com.au

How Eureka Taxis works for NDIS Support Coordinators

After more than two years providing mobility access for Australians with disability, we know one thing for certain; every passenger’s needs are different. That’s why we’re flexible when working with you to manage travel for your participants.

As a registered NDIS transport provider, we work directly with Support Coordinators like yourself to understand mobility needs and budget constraints, helping participants to make choices around their individual transport needs.

We work with you to prevent unnecessarily waste of funds and work towards fraud and unruly behaviours with participants.

Every NDIS participant is treated with dignity and respect on a first come, first served basis.

Why choose Eureka Taxis for your NDIS transport?

Eureka Taxis NDIS Accounts are available for anyone with a Self or Planned managed transport allowance from the NDIS.

We will invoice your plan weekly, within 14 days of any trip with a 7 day payment term (unless otherwise negotiated).

For further information please use the obtain more information form above or email ndis@etwv.com.au

Excellent

Eureka Taxis Ballarat

4.8

Based on 376 reviews

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review us on

Paul Dempsey

Vivienne had to do 3 trips in one day for me due to medical reasons. She helped me out greatly and was on time each time. Even with one of them being short notice. Highly recommend.

Carmel Mcconnell

I am very happy with the service the out the year.Big👍 up to Damien who has picked me up most Wednesday nights.Couldn’t ask for a friendlier driver.Happy Christmas and New Year to everyone at Eureka Taxis see u again on the 29 th January 2025 at 9.45 p.m

Rebekah Kelly

Excellent service and trip yet again, thank you Damien.

Response from the owner: Hi Rebekah, Thanks for your review, I have passed your review to Jeff (the driver)

Janet Bicknell

Driver friendly , knew the location of my destination. I have only been in Ballarat a few days and he was helpful re my questions regarding various locations

Maria Knowles

Excellent. Jay, driver very pleasant & careful driver. Will & have only used Eureka taxis & always been good.

Kay Macaulay

Jen Ballarat

Vivian very prompt & got us to our destination in plenty of time

Courtney Joyce

Very punctual and very friendly driver. Got me to my destination in a timely manner. Will catch this service again.

Paul Hamilton

Ebony from Eureka Taxis ( Ballarat ) was extremely helpful with the trip.As it turned out Ebony was a little late with picking us up as a consequence Ebony made up for this by not charging us for our trip with, we were extremely grateful for not only Ebony’s ownership of the matter but to make up for it in the manner that she did was outstanding.Ebony, was extremely caring, much appreciated.We have caught a taxi 3 times now with Ebony & I cannot think of a driver I would want to book a taxi with other than Ebony.In this day and age Ebony is an extreme rarity.We hope that Eureka Taxi service realises how valuable an employee we see Ebony as customer.RegardsPaul Hamilton & Jay McMasters

Response from the owner: Afternoon Paul, I have passed this onto Ebony and she says with pleasure anytime. Thanks for traveling with Eureka Taxis

Laura McKenzie

Extremely happy with Eureka Taxi Service. The friendly service is miles above others.

Kylie Wilkinson

Great taxi service.Friendly, polite and efficient.Will use them regularly.

Gwyn Owen

Prompt and efficient service, polite and helpful driver(Jeff). Recommend Eureka Taxis. Always a pleasure to use this service.

Response from the owner: Hi Gwyn, Thanks for your review i have passed it onto the drivers. Regards Matt

P Gapper

Taxi service in Ballarat is wonderful Damien was polite helpful and interesting to talk too have used your Maxi cabs with a friend who I come to stay with those drivers are great too especially when the client is in a wheel chair😊

Vivien Whitefield

Recently needed the maxi taxi to take my 102 year old father to a number of appointments. The driver Jeff arranged pick up and return trips around Dads needs. Everything went quite smoothly. Thankyou so much for making a difficult time easier for us.

Susan Benson

Damien was great .On time and was very pleasant Appreciated him lifting our suitcases in boot.Will use Eureka again next trip.

Response from the owner: Afternoon Susan, I have passed this onto Damo and he says no problems anytime, anywhere!. Thanks for traveling with Eureka Taxis

Noor Lee

The driver was a very respectful person and her time management was very excellent. She was also very generous about sharing information concerning taxi driver profession which is very rewarding and giving excellent customer service to passengers. Eureka Taxis Ballarat the best highly recommend 😊

Response from the owner: Hi, We are happy to hear our Drivers are being respectful and provide a pleasant trip to our customers. We believe our customers should have a pleasant and safe journey; each and every time. Look forward to you traveling with us again. – Regards Vivienne

Samantha Gourley

Damien is a safe and friendly driver always a pleasure to travel with him feeling safe especially late at night he helps calm travellers

Response from the owner: Afternoon Samantha, I have passed this onto Damo and he says “no probelmo”. Thanks for traveling with Eureka Taxis

Colin Buckland

Excellent service very efficient,clean taxi.Very polite driver.

Jamie Love

Sadly over charged after confirming price upon booking a taxi. Both collections from each location were 30 minutes past confirmed booking times however all sorted by a very understanding operations manager who took ownership of performance and applied a discount.

Response from the owner: Hi Jamie,Thanks for the chat on the phone right now. I apologize for your frustration. I will be addressing it internally with my staff to ensure that this does not happen again. As mentioned on the phone the wrong tariff was used by my staff when quoting / making your booking. You asked for 6 people which is a maxi tariff and the price that was quoted from my staff was for 4 passengers which is a totally different tariff. In relation to being late i can only apologise and hope that next time is a better experience. If you would like to reach out to us any further please send us an email using admin@etwv.com.au Thanks M.B

Allan Roach

Arrived exactly on time, taxi was clean, driver was friendly and knew the town well. Highly recommend this service.

Aleigha Bradley

REECE CARTER

Vivienne to the rescue. Had to urgently return a car key, Vivienne arrived in 6 minutes and was off to return my key ontime. Thank you for the prompt, professional and trustworthy service 👍

Kevin Muller

Excellent service, a great service, phone charger’s not working,? taxi driver very helpful OK,Regards Kevin.

Bradley Beasley

Awesome 👌

Lidija Markovic

Awesome person driving. Great pick up and wait and drop off back to my home. Very nice taxi driver 👌.

Dee Keillor

The driver was on time and very friendly, will definitely book again, happy customer 😊

Luke Kirk

Friendly and reliable driver.

Ilana Reisman

Jeff was amazing. Nothing was too much trouble for him.

Cherie Cleland

Despite an early call and ride, the driver was very helpful and friendly.

Jasmine McFadyen

You are my lifesavers

EBE Oliver

Absolutely superb, Ebonee is amazing, prompt, helpful and friendly, coulldn’t ask for better service 🙂 highly recommended to all.

Zeila Hoare

Had a couple of delays but the company didn’t charge on the last one. I have found the staff very friendly and helpful, I will use this taxi service again

Vicki Scott

Beautiful woman drivers felt extremely safe and the taxi fair was great. Will only use these woman drivers highly recommend.

Keith Andrews

Good communication from the team, driver arrived on time, car was clean and the driver was friendly.

Mandy Moloney

Felt like a personalised service for a pre booked trip.

Helen Morningstar

Love the fe.aledrivers

Michelle Henderson

Angela Tabone

Always great setvice

Nicole Healey

Great service, nice to talk to a human on the phone when booking rather than automated and driver was great

Troy Wilks

I didn’t get my drivers name but he was great! Picked me up from the station on Saturday morning, vehicle smelt beautiful, great conversation, he is a gentleman. I was lucky enough to get him again from my motel back to the station. Well done mate, thank you.Troy

Leanne Gibson

Jeff picked me up in a mini bus. Jeff is usually is my driver. He’s courteous, and definately knows the streets of Ballarat. Eureka taxis Ballarat. The all Aussie taxi company!!! I feel safe with this cab service. Thankyou.