Tariffs & Charges

Unbooked Rates:

Tariff:Type:Time:Flagfall:Distance:Time:
Tariff 1 SedanDay$4.00$2.004 p/km
$0.715 p/min
Tariff 2 SedanNight$7.80$2.004 p/km
$0.715 p/min
Tariff 3 MaxiDay$4.00$3.093 p/km$1.083 p/min
Tariff 4 MaxiNight$7.80$3.093 p/km$1.083 p/min

Booked Rates:

Tariff:Type:Time:Flagfall:Distance:Time:
Tariff 7 SedanDay$6.10$2.30 p/km$0.800 p/min
Tariff 8 SedanNight$10.00$2.30 p/km$0.800 p/min
Tariff 9 MaxiDay$6.10$3.450 p/km$1.260 p/min
Tariff 10 MaxiNight$10.00$3.450 p/km$1.260 p/min

ExtraPrice
Booking Fee$4.20
Late night fee$3.80
Holiday fee$4.65
CPV Levy Recovery Fee$1.27 (including GST)
Premium Services Booking Fee$11.00
Wheelchair / Scooter Lifting Fee$40.00
Call Out Fee$10 ++
Cleaning feeUp to $160

Fare Evasion

Fare evasion is obtaining a service by deception and is classified as theft. Fare evasion is a criminal matter. In the event of a passenger not being able to or not willing to pay for a fare your personal detail, such as your name, address, phone number and description will be entered into a national fare evasion database and Victoria Police will be notified.

Victoria Police will then obtain the internal in-car CCTV footage and will proceed with prosecution.

Depending on the circumstances you will be barred from utilizing our services or may have special conditions imposed such as being prepaid only. A driver can ask for prepayment for a fare at any time of day, any day of the week.

 

Payment

All card payments are subject to surcharges which are passed through from our merchant(s). For all in-car payments a processing / service fee of 5% is added on top of any fare and for any non in car payments a processing / service fee of up to 10% is added.

For all in app payments, we use a third-party payment processor (the “Payment Processor“) to link your credit card account to the Service, this paragraph will apply. The processing of payments or credits, as applicable, in connection with your use of the Service will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these Terms and Conditions. We are not responsible for any errors by the Payment Processor. In connection with your use of the Services, we will obtain certain transaction details, which we will use solely in accordance with its Privacy and Cookie Notice.

General T&C's

Effective: 1st October 2023

Carriage of service is only provided on the condition that the passenger accepts, understands and abides by the following terms and conditions and enters a legally binding contract for the purposes of the delivery of transportation services:

Eureka Taxis / Eureka Maxis is not obliged to nor responsible to ensure that you the passenger has read, understood and agreed to these conditions as set out in the Commercial Passenger Vehicle Industry Act 2017

1. Eureka Taxis may at its own discretion, block, restrict or ban any customer, address or phone number from utilizing our services for any reason at any time for breaches of these terms and conditions.

2. Drivers are not permitted, nor allowed to pause or stop the meter at any point during a job such as whilst in fast food drive-through or in heavy traffic / roadworks under the Commercial Passenger Vehicle Industry Act 2017

2. A Cancellation fee of $10 per occurrence will be applied to a trip if the driver has commenced your job and is on their way to your pickup location

3. For any pre-booked jobs, the driver is entitled to start the meter at any point once making contact with the passenger. This could be via the automated text message, advising that the driver has arrived, or via telephone.

4. For school pickups, the meter will commence, from the time the driver arrives at the pickup point, and has to (if required) leave the vehicle to collect the student.

5. For the delivery of any parcel, click and collect or the pickup of any prearranged item(s), regardless of size weight or dimensions, Tariff 9 is used in conjunction with any and all other fees and charges such as applicable fuel levy, call out fee or premium booking fee (if applicable). Please ask your dispatcher for further information apon booking.

6. Time applies on each Tariff if the vehicle is traveling below 25km/h, is stationary waiting for customer in between stops or is loading / unloading passenger belongs between stops.

7. For 5-11 passengers (including a person(s) who uses a wheelchair or of other mobility aid) or where the hirer, specifically requests a larger then standard vehicle regardless of the number of passengers (except where the booking is for a person(s) who uses a wheelchair or other mobility aid)

8. Holiday rate applies all day Christmas Day, Boxing Day, New Year’s Day; and from 6PM on New Year’s Eve. It also applies from 7PM on the evenings prior to other Victorian public holidays until the morning of the public holiday for all unbooked fares and are from midnight to midnight for booked fares.

9. When the hirer specifically asks requests the hire of as premium service vehicle and agreed to the charge of up to $11 per trip.

10. A cleaning fee of up to $160.00 applies if the passenger soils the vehicle with food, drink and other bodily fluids. Whether this fee is charged is left up to the discretion of management using photos.

11. Call out fees are charges in increments of $10. 10-20Kms = $10, 20-30Kms = $20, 30-40Kms = $30, 40-50Kms =$40, 50-60Kms = $50, 60+ / Melbourne Airport = $60 excluding Melbourne city and beyond.

12. Tolls (Both Eastlink & Citylink) are extra as per the signposted rates sticker in the vehicle and are added on top of the metered fare.